Secure WHMCS Forms
Attach Secure Information to WHMCS Support Tickets
Asking customers to provide confidential information inside WHMCS Support tickets isn't just unprofessional. It's risky. Information left inside the ticket thread isn't protected by any sort of encryption and, it remains in the ticket thread for all time. Now imagine in six months that one of your WHMCS administrator accounts is compromised or someone successfully hacks into your software. The offender could easily look at past support tickets, harvest your customer's access information and use that to compromise your customer's data.
Encryption For Free & Paid WSC Licenses
In this day and age encryption isn't a privilege, it's a right. All users of WSC can provide encryption out-of-the-box to their customers for free. WSC Pro users gain further functionality through the variable credentials form. The form fields are fixed for free users. WSC Pro users can edit the fields to allow them to ask for any type of information from customers. When your customers complete the credentials form. The information is encrypted using your encryption key. The hash of the information is stored in your database.
Decrypt & View Information
When your support team come to deal with the customer's support request. They can automatically decrypt the information left by the customer. To achieve this when your staff click the "Credentials" tab on the WHMCS support ticket. WSC will use the stored encryption key to decrypt the information and display it in plain text to your staff.
When your support team come to deal with the customer's support request. They can automatically decrypt the information left by the customer. To achieve this when your staff click the "Credentials" tab on the WHMCS support ticket. WSC will use the stored encryption key to decrypt the information and display it in plain text to your staff.